Ismail Aly

Social Media Metrics Every Social Media Manager Needs to know

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Social Media Metrics For Your CFO, COO, CEO, CMO, CTO

According to Jeff Bullas 72% of all internet users are now active on social media. Also, according to SocialFresh, social media marketing budgets are expected to double in the next 5 years. Sharing content with thousands of followers at once isn’t the only benefit of social media for business. Businesses all over the world have been discovering the ways social media can contribute to success and growth in all areas of their companies.
To implement a successful Social Media Strategy, you need to be able to measure the performance of your social  media efforts.
Figuring out which social media metrics you need to track in order to determine how you're progressing towards your marketing goals can be confusing. In this post I will go through the social media metrics every social media manager needs to know to prove the success of their efforts.

The Entrepreneur's Guide to Social Media Prospecting

Amplification rate is the rate at which your audience shared a particular post in a specific period of time. think of this one as the number of retweets, re-shares, or re-pins of a particular post.

Total number of amplification actions ÷ Total number of posts per reporting period * 100

Calculated per social network:

Twitter: Total number of retweets ÷ total posts

Facebook: Total number of shares ÷ total posts

Google Plus: Total number of shares ÷ total posts

LinkedIn: Total number of shares ÷ total posts

Pinterest: Total number of repins ÷ total pins

Applause rate is based on the number of "likes" each post gets. Every social network out there has a button to show applause. Twitter has favorites, Facebook has likes, Google+ has +1's. Approval actions are a sign that your content is on the right track and show a level of engagement with and approval of a brand’s content.

Total number of applause actions ÷ Total number of posts per reporting period. * 100

Calculated per social network:

Twitter: Total number of favorites ÷ total posts

Facebook: Total number of likes ÷ total posts

Google Plus: Total number of +1s ÷ total posts

LinkedIn: Total number of likes ÷ total posts

Pinterest: Total number of favorites ÷ total pins

Audience Growth Rate  is the rate at which a brand gains or loses audience per social network. When viewed as a percentage of overall audience per channel, audience growth rate is a more useful metric than simply looking at new fans or followers.

Average Engagement Rate is the percentage of your total audience that has engaged with your content (likes, shares, retweets, favorites, etc.) on a social channel per reporting period. This number gages the level of interest your audience have in your brand. Average engagement rate helps you identify which type of content and tone of voice resonates better with your audience.

The total number of engagement actions across each social network per reporting period ÷ The total in your audience on that network.

Facebook: People Talking About This ÷ total fans

Twitter: Total number of retweets + mentions+replies ÷ followers

Google+: Total number of shares + comments + +1s ÷ number of people that have you in Circles

LinkedIn: Group: Member posts + member-originated discussions + comments + likes ÷ total group members

Company page: Likes + comments + shares ÷ total company followers

Personal page: Likes + comments + shares ÷ total connections

Pinterest: favorites + comments + repins ÷ total followers * 100

Average Response Time is the average time it takes you to respond to comments, questions or problems from your audience.  According to Social Habit 42% of consumers who complain on social media expect brands to respond within one hour, while about 32% expect a response within 30 minutes.

Brand Awareness is the overall number of mentions of your brand online. This number represents overall social buzz about your brand, the more mentions, the more buzz your brand is getting.

Click-Through Rate is the rate at which your audience clicks on a link within a post on a given social network. This is a great way to identify what type of content your audience like to consume. By comparing the click-through rate of one post to another within the same social network, you can easily identify which types of posts work best.

The number of clicks on the link ÷ total number of people who saw it * 100
It is important to use URL shorteners like to measure the number of clicks on a specific URL
Conversation Rate Conversion is defined as the number of visitors who take or complete a desired action, such as making a purchase, registering their interest and filled in a contact form. A conversion rate is the percentage of conversions out of the total number of visitors.
Total # of conversions ÷ Total views * 100
Follower growth by channel is the change in the number of followers for a given social media profile.

#of comments, questions, or comments you responded to ÷ The total # of comments, questions or problems from people talking about your brand

Klout score is a number between 1-100 that represents social media user influence. The more influential the user is, the higher the Klout Score. This is a good measurement to measure your brand's influence as well as helping you to reach out for influencers in your industry or community who can help you amplify your message.

Percentage of Social Visits is the percentage of traffic to your site referred by any social media source. This is an important metric to gauge the contribution of your social media efforts to bringing visitors to your website.

Post Rate is the Number of posts to each social media network per reporting period (e.g., total number of Facebook posts, Twitter tweets, Pinterest pins, etc.), broken down by average daily, weekly or monthly rate.
Post Topic Percentage: Usually brands post multi-topic content, like brand news, industry news, competitions, etc.It is helpful for brands to measure the percentage of posts to each social media network per reporting period broken down by content topic.

Reach measures your brands largest potential audience on a given social network per reporting period. Reach value allows you to quantify not only the users you engaged with, but the followers of those users, who may have seen your @handle or Tweet or on Facebook Friends of Friends.

Response Rate is how long did it take you to respond to a customer comment, question or problem. In order to truly delight your customers then you have to respond to their comments and always provide answers to their questions or problems. Response rate is calculated as follows:
Total mentions replied to ÷ Total mentions

Sentiment refers to the emotion behind a social media mention. It’s a way to measure the tone of the conversation — is the person happy, annoyed, angry? Sentiment adds important context to social conversations. Without it, measurement of mentions alone could be misleading. Measuring sentiment on your own can be quite a time commitment, there are tools like UberVU that can automate measuring your brand's mentions sentiment.

Share of Voice is the percentage of conversation about your brand. The total conversation about your brand and competitors should add up to 100%. This metric lets you know how your brand stacks up against competitors.

Your brand’s mentions ÷ The total industry mentions * 100

Visitor Frequency Rate is the percentage of social media-referred visitors to your site that are returning, as well as the percentage of new visitors. This metric helps you measure how your social media content is working to keep visitors returning to your website. Analytics tools such as  Google Analytics can help you measure %of new visits and % of return visits by referral source.

With these Social Media Marketing metrics, you can start measuring and evaluating your Social Media effectiveness to launch better and more engaging social media campaigns that you can present to you CFO, COO, CEO, CMO or CTO.
I would like to hear your thoughts and experience in measuring your social media campaign effectiveness. Please do so by leaving me a comment below.

Ismail Aly

Ismail Aly

Inbound Marketing & Sales Enablement Consultant, HubSpot User Group Leader, HubSpot Platinum Partner

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